Shipping & Returns
StudioLX is committed to delivering unique products of the highest quality to our customers. Your satisfaction is 100% guaranteed. If for any reason you decide not to keep your merchandise, StudioLX will accept returns/exchanges within 30 days of delivery. Upon receipt and inspection of the item we will refund the full price of the item(s) excluding shipping and handling each way. If an item was shipped for free, our shipping cost will be deducted from the refund. All items should be returned in a new condition and in its original packaging. An item will not be accepted for return if it arrives in a used condition and/or showing signs of assembly/disassembly and/or without accessories.
If item is refused or cannot be delivered as a result of shipping company or us not being able to contact the customer via phone or email to schedule a delivery appointment, we will refund the full price of the item(s) excluding shipping and handling each way and 15% restocking fee.
We take utmost care in packing our items so that you can enjoy your purchase as soon as it arrives at your door. However, if you do receive a damaged, incomplete, or, in an unlikely event, a wrong item, please notify us as soon as possible but within 5 business days of receipt and we will arrange for pick up of a damaged or wrong item and ship a replacement item to you at our expense. If you receive a damaged/defective item, in order to simplify claim/replacement procedure, you must report a damage/defect to us within 5 (five) business days of receiving your order and provide pictures of the damaged/defective box/item. No refund will be issued for damaged/defective items reported outside of the 5 business days of receipt of the item. For damaged items shipped via Freight/LTL, no refund will be issued if Proof of Delivery document doesn't have customer's notes about "potential concealed damage inside" or "driver wouldn't wait for inspection" (as per our shipment acceptance email instructions for those items) as we will not be able to successfully defend the claim.
Additional Shipping / Return Conditions for Dreamline/BathAuthority and Aston Products:
• All returned merchandise must be new and in resalable condition – not previously installed.
• All items must be in their original packaging. No refund will be given if the product arrives broken or damaged. There can not be any damage to or writing on the packaging of the item(s) being returned.
• For clients living in limited access / limited delivery areas – additional shipping charges may apply. Items shipped to addresses within continental United States that require additional handling (delivery to islands or major metropolitan or hard to access areas) will be accessed extra shipping charges. We will communicate those charges to the customer prior to shipping. In some cases, the freight may have to be picked up at the shipping company’s local terminal or other location mutually agreed upon by the client and the shipping company.
Custom Made Products:
• Once the order is placed with the factory to manufacture the custom made item, we cannot cancel the order. Customer must take a delivery. Also, no returns would be accepted for custom made items.
Take notice for items made of glass, porcelain, and acrylic
Because most of glass and porcelain products featured at StudioLX are hand made, slight variations may exist from the items shown on this website. These variations may not be considered flaws, rather a personal touch of the designer, which makes each item one of a kind. All acrylic items are custom made to order and may not be returned.
If you need to return an item, please Contact Us with your order number, details about the product you would like to return and the reason for your return. We will respond quickly with instructions for how to return items from your order.